Warranty

Our Warranty Commitment

First Ocean Company stands behind the quality and reliability of its floor care machines. Our warranty policy is designed to provide customers with confidence and assurance that every product is manufactured to high standards of performance, durability, and operational safety.

Warranty Coverage

All First Ocean Company machines are covered by a limited manufacturer warranty from the date of purchase. This warranty covers defects in materials and workmanship under normal operating conditions and proper usage.

During the warranty period, First Ocean Company will, at its discretion, repair or replace defective components using genuine spare parts to restore product functionality.

What Is Covered

  • Manufacturing defects in mechanical and electrical components

  • Failures resulting from material or workmanship issues

  • Functional defects occurring under normal operating conditions

  • Replacement or repair of approved defective parts

What Is Not Covered

The warranty does not apply to:

  • Normal wear and tear items (brushes, pads, rubber components, filters, etc.)

  • Damage caused by misuse, negligence, or improper operation

  • Unauthorized modifications or repairs performed by non-approved personnel

  • Damage due to accidents, improper storage, or external environmental factors

  • Consumables and routine maintenance items

Customer Responsibilities

To maintain warranty validity, customers are expected to:

  • Operate equipment according to manufacturer guidelines

  • Perform routine maintenance and cleaning procedures

  • Use recommended accessories and spare parts

  • Report issues promptly to the authorized support team

Warranty Claim Process

To request warranty service, customers should contact First Ocean Company support with:

  • Machine model and serial number

  • Proof of purchase

  • Description of the issue

  • Supporting photos or videos (if available)

Our technical team will review the request and provide guidance on inspection, repair, or replacement procedures.

Service Assurance

First Ocean Company is committed to delivering responsive warranty support with minimal operational disruption. Our goal is to ensure that customers experience dependable performance and long-term value from every machine.

For warranty inquiries or service requests, please contact our support team through the provided contact channels.